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experience

At LRG, customer experience is the guiding principle, prioritizing every step from initial inquiry to driving off in your dream car with dedicated service, personalized recommendations, and a commitment to exceeding expectations for an exceptional journey.

the customer is
everything to us

At LRG, customer experience isn't just a priority – it's our guiding principle. We understand that purchasing a vehicle isn't just about the product; it's about the journey from the initial inquiry to driving off in your dream car.

That's why we prioritize every step of the process, from the moment you reach out to us to long after you've hit the road in your new LRG vehicle. Our dedicated team is committed to providing unparalleled service, ensuring that every interaction with us is seamless, informative, and enjoyable. We listen attentively to your needs, offer personalized recommendations, and strive to exceed your expectations at every turn.

From the moment you step into our showroom to the day you drive away, our aim is to make your experience with LRG nothing short of exceptional.

the journey to your lrg

Initial interest

Initial interest – generated from social media, website, tradeshow, marketing event, referral, etc. Interest from lead returned within 24 hours by phone call, interest validated and follow up to phone call with email with digital brochure on LRG.

Design phase

Design phase with LRG Salesperson. Pricing and Configuration finalized. 1/3 deposit required.

vehicle replica ordered

Customer replica ordered and shipped to customer within 45 days.

PRE-OWNED CERTIFIED VEHICLE OFFER

Customer offered a pre-owned certified LM vehicle with a guaranteed buy back price upon delivery of their new vehicle.

VIP Owner's Club

VIP Owners Club to receive offers on new vehicles in advance of any public announcement.

Best-in-Class Warranty

Unparalleled Service Options: Tier 1, Local authorized service, Tier 2, Flying Mechanic to address any problem not solved in Tier 1, Tier 3, vehicle returned to LRG and loaner provided at no cost to customer until vehicle is returned.

PRICE GUARANTEE ON VEHICLE BUY BACK

Price guarantee to buy back your vehicle upon purchase of new LM vehicle. Buy Back price dependent on variables communicated at time of original purchase.

On-Site White Glove Delivery

White Glove delivery with on-site training for operating your new vehicle.

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let's talk

Are you ready to place your vehicle order? Our knowledgeable team members are eager to address any inquiries you might have. Don't hesitate to reach out to us.

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